Comm100
SEPTEMBER 7, 2017
Average handle time is of great significance to customer satisfaction. To further reduce first contact resolution, here we offer 12 essential tips for live chat agents to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. I’m a compassionate person.
Comm100
OCTOBER 30, 2017
While this could occur in any organization, I have often seen it happen in companies that have grown through acquisitions and mergers, creating new challenges for effective communication and processes that aren’t joined up. In both cases, communication is the key differentiator. Focus on shared goals and targets.
Michel Falcon Experience
MARCH 12, 2019
In 2012, I woke up one morning and, literally, it was kind of one of those movie moments, I looked myself in the mirror after brushing my teeth and said “I’m done.” ” When there’s an absence of communication, opinions are formed. ” It’s because you didn’t communicate that to them.”
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