Comm100

OCTOBER 30, 2017

While this could occur in any organization, I have often seen it happen in companies that have grown through acquisitions and mergers, creating new challenges for effective communication and processes that aren’t joined up. Give your teams an opportunity to interact with each other in both social and business settings.

Contact Center 46

Contact Center Management Call Center Download 46

Comm100

SEPTEMBER 7, 2017

It means knowing how to de-escalate a situation with an angry customer, and using problem solving skills to make sure that everyone walks away from the interaction satisfied.”. Average handle time is of great significance to customer satisfaction. eBook] The Guide to Becoming a Top Performing Live Chat Agent.

Sports 46

Sports Average Handle Time Call Center Customer Service 46

Michel Falcon Experience

MARCH 12, 2019

In 2012, I woke up one morning and, literally, it was kind of one of those movie moments, I looked myself in the mirror after brushing my teeth and said “I’m done.” And five days a week, three times a day I will ask somebody, at random, “What are our five core values, and what is our mission?”

Culture 12

Culture 2019 Engagement Net Promoter Score 12