Stella Connect

JANUARY 9, 2018

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. We get to know each other as people.

Customer Service Training 41

Customer Service Training Customer Service Management Call Center 41

Ann Michaels and Associates

OCTOBER 28, 2018

Customer service training is one of the smartest investments a company can make… Ever talked to a phone representative who was anything but helpful? With proper training, companies can make sure their employees provide service with a smile—and make customers smile in return. .

2012 61

2012 Customer Service Training 2010 Measurement 61

Stella Connect

JANUARY 31, 2018

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. We get to know each other as people.

Management 40

Management Call Center Connections 2012 40

CSM Magazine

DECEMBER 8, 2015

Training and staff retention was cited as the top challenge by 33 percent of respondents, a big shift from ASQ’s last customer service survey in 2012, when it was rated as the least significant challenge. Twenty-nine percent surveyed this year said managing customer expectations was their No.

Customer Expectations 40

Customer Expectations 2012 Social Media Measurement 40

ShepHyken

MARCH 31, 2018

Official smart USA (@smartcarusa) June 19, 2012. Real-time customer feedback tells you what customers love, hate, and more. In today’s social media landscape, trust is earned through communication on more than one channel. (Seriously, we did the math.) pic.twitter.com/aLYScFR3. It’s in the cloud or cyberspace.

Social Media 87

Social Media Customer Service Marketing Airlines 87

Comm100

OCTOBER 30, 2017

While this could occur in any organization, I have often seen it happen in companies that have grown through acquisitions and mergers, creating new challenges for effective communication and processes that aren’t joined up. In these instances, teams are often separated by location, training or technology. How can I fix it?

Contact Center 46

Contact Center Management Call Center Download 46

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132