Strativity

OCTOBER 27, 2015

From CustomerThink.com, Published November 2012. Customer journey maps are a tool. Like any tool, they cannot create your customer experience strategy nor transform your customers’ experience for you. Journey maps are designed to assist you, not replace you. Think cultural change.

Customer Journey Mapping 40

Customer Journey Mapping Customer Journey Transportation 2012 40

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. John is consistently helping his clients create a magical customer experience like Disney. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

Kerry Bodine

JULY 31, 2018

There’s also a lot of work that CX professionals do to improve the employee experience and corporate culture. They’re from 2012/2013, but the content is still relevant: From User Experience to Customer Experience. They’re from 2012/2013, but the content is still relevant: From User Experience to Customer Experience.

Webinar 48

Webinar Customer Journey Mapping 2013 2012 48

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132