100+ Customer Service Statistics & Facts of 2019
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JUNE 14, 2019
Attracting a new customer is 6-7 times more expensive than retaining a current one. A 5% increase in customer retention can produce 25% more profit. Increasing customer retention rates by 5% boost profits by 25% to 95%. Companies that excel in customer experience drive revenues 4% to 8% higher than their peers.
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