2012 Customer Service Strategies Customer Service Training Management 
ShepHyken
MAY 15, 2019
It doesn’t really matter what the bad news is; the key to managing the customer experience is how you deliver the bad news. While the price increase wasn’t very much – just one dollar a month – they still had to share the news with their customers. It’s a bummer. We don’t want to do it. Follow on Twitter: @Hyken.
Service Untitled
NOVEMBER 28, 2012
Q: What metrics or qualitative data does Ritz-Carlton use to measure customer service training success (How do you know it’s working)? It can be peer to peer, peer to manager, employee to president, president to employee. Have a written service strategy. How do you collect this data? .
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