ShepHyken
MAY 15, 2019
It doesn’t really matter what the bad news is; the key to managing the customer experience is how you deliver the bad news. While the price increase wasn’t very much – just one dollar a month – they still had to share the news with their customers. It’s a bummer. We don’t want to do it.
ShepHyken
MAY 19, 2017
When a customer writes a complaint online, review, tweet, post, etc., Your business is not where you are, it’s where your customers are… online. In a report by The Customer Experience Index in 2012 released by Forrester , 80% of businesses believe they are delivering superior customer service.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Guru
AUGUST 21, 2018
She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. with the intent of helping business leaders and organizations in improving their company culture and aligning the employees and their products/services towards the customers’ needs.
Talkdesk
SEPTEMBER 8, 2015
We don’t like to be overly complicated, so here’s the deal: We help you, you help your customers. This week, as always, we’ve lassoed up some advice from around the web to help you improve your company’s customer service strategy. Want to be Customer-Centric? Source: 2012 Global Customer Service Barometer.
Service Untitled
NOVEMBER 28, 2012
It can be peer to peer, peer to manager, employee to president, president to employee. Don’t assume that their mother or father, or previous employer taught them what really great service looks like. Have a written service strategy. Before joining Software Advice in 2012, she worked in sales management and advertising.
Expert insights. Personalized for you.
115 
Let's personalize your content