Stella Connect

JANUARY 9, 2018

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management.

Customer Service Training 41

Customer Service Training Customer Service Management Call Center 41

Ann Michaels and Associates

OCTOBER 28, 2018

Customer service training is one of the smartest investments a company can make… Ever talked to a phone representative who was anything but helpful? With proper training, companies can make sure their employees provide service with a smile—and make customers smile in return. .

2012 61

2012 Customer Service Training 2010 Measurement 61

ShepHyken

MAY 15, 2019

It doesn’t really matter what the bad news is; the key to managing the customer experience is how you deliver the bad news. While the price increase wasn’t very much – just one dollar a month – they still had to share the news with their customers. It’s a bummer. We don’t want to do it. Follow on Twitter: @Hyken.

2012 115

2012 2019 Customer Service Training Information 115

Stella Connect

JANUARY 31, 2018

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management.

Management 40

Management Call Center Connections 2012 40

Comm100

OCTOBER 30, 2017

Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center or contact center you’ve probably seen the same mistakes being made by management over and over regardless of the company, the market, the product or customer base. How can I fix it?

Contact Center 46

Contact Center Management Call Center Download 46

Comm100

MAY 1, 2018

And managing these teams can be a very rewarding experience. Use the following tips for managing multigenerational teams to help you harness the best of these powerful generations. According to a recent CIPD study , less than one-third of organizations report having an HR strategy in place for managing their aging workforce.

Management 42

Management Financial Communication Social Media 42

Myra Golden

SEPTEMBER 2, 2015

We’ll show you how to gently bridge into questioning so you don’t turn your customers off. “Back in November 2012, my team and I participated in the “Stop screaming at me” Webinar. ” Jacynthe Laflamme, Manager, Employee Training and Development, Brookfield Global Relocation Services. .

Webinar 81

Webinar Customer Service 2015 Workshop 81