Stella Connect
JANUARY 9, 2018
Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management.
Customers That Stick
MARCH 3, 2020
Do our customers have hot buttons? When I ask these questions in our customer service trainings , the answer is always YES. Yet, the reality is that in so many industries and in newer customer relationships we will never know our customers that well. But this is only one type of trigger.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Ann Michaels and Associates
OCTOBER 28, 2018
Customer service training is one of the smartest investments a company can make… Ever talked to a phone representative who was anything but helpful? With proper training, companies can make sure their employees provide service with a smile—and make customers smile in return. .
ShepHyken
MAY 15, 2019
The letter goes on to explain that they haven’t raised prices since 2012 and they want to continue to deliver the quality their members expect. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. It’s a bummer. We don’t want to do it. Follow on Twitter: @Hyken.
ShepHyken
JANUARY 25, 2017
I have used them as an example of how to create a membership experience , but now I want to focus on their ability to deliver amazing customer service. In 2012, they rolled out a promotional video on YouTube that was hilarious and went viral. Currently there are more than 23 million views!) Follow on Twitter: @Hyken.
Myra Golden
SEPTEMBER 2, 2015
We’ll show you how to gently bridge into questioning so you don’t turn your customers off. “Back in November 2012, my team and I participated in the “Stop screaming at me” Webinar. Get tips on the best ways to acknowledge concern and respond to complements.
Stella Connect
JANUARY 31, 2018
Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management.
Expert insights. Personalized for you.
41 
Let's personalize your content