2014 Customer Experience Customer Journey Mapping Touchpoint 
PeopleMetrics
MAY 4, 2017
Over 150 customer experience professionals completed a PeopleMetrics online assessment about the presence, or absence, of customer-centric practices in their organizations. However, one exception to this stagnation in activities exists: the practice of customer journey mapping. mark or memory.
Kerry Bodine
DECEMBER 30, 2020
Because as it turns out, customer experience is even more important during a pandemic than it ever was before. For years, I’ve had a list of external triggers — like the introduction of a new technology or a stock market crash — that should prompt you to reexamine how your customers’ needs and expectations are changing.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX Journey
DECEMBER 30, 2014
Image courtesy of ilya vinogradov How much progress did you make with regards to improving the employee experience and the customer experience this year? Did you stick with all of your CX resolutions for 2014? As we wrap up 2014 and say "Cheers" to another year, I thought it would be fun to take a look back on the year.
Experience Matters
JANUARY 20, 2015
The report provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards. This report has rich insights about both B2B and B2C customer experience. Here’s the executive summary: This year, we chose eight organizations as finalists for Temkin Group’s 2014 Customer Experience Excellence Award.
Touchpoint Dashboard
JANUARY 7, 2015
Today’s post is a modification of one that Annette wrote for CX Journey™ on September 23, 2014. What’s the difference between a customer experience lifecycle map and a customer journey map? Blog customer experience Experience Map Journey Map lifecycle map Touchpoint Map'
CX Journey
JULY 10, 2014
It appeared on their blog on March 17, 2014. and how is it used to deliver a great customer experience? Data Sources Any initiative to improve the customer experience will be unsuccessful without understanding the customer and his needs. What is big data? Data must be centralized. Data must be socialized.
CX Journey
SEPTEMBER 4, 2014
I originally wrote today''s post for InsideCXM , where it was published on April 2, 2014. Do your employees have a clear line of sight to your customers? In this case, the target is the customer and the customer experience. I have modified the post slightly since then. First, what does "line of sight" mean?
Expert insights. Personalized for you.
91 
Let's personalize your content