Comm100

JANUARY 14, 2016

In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone. As we enter 2016, it appears that this consumer behavior trend will continue through 2016 and beyond. Social Media Is a Powerful Support Platform. billion PC users.)

2016 0

2016 Customer Service Social Media 2015 0

Eptica

SEPTEMBER 9, 2016

Date: Friday, September 9, 2016 Can you afford to lose half your customers? Published on: September 09, 2016. Author: Neil Cox Recent research highlighted by customer service guru Shep Hyken demonstrates the importance of delivering an experience that meets the needs of your customers.

Poor Customer Service 49

Poor Customer Service Social Media 2016 Consumers 49

Provide Support

OCTOBER 7, 2015

At the same time a lot of dysfunctional activities are still happening in customer service, which is proved by the fact that 68% of consumers have stopped doing business with a brand due to a poor customer service experience. It is predicted that by 2016, mobile search will generate 27.8

Customer Service 86

Customer Service Multi-Channel Social Media Customers 86

Kayako

JANUARY 7, 2016

We looked back with our best posts from the customer support community in 2015, now we’re looking forward with predictions for 2016. We’ve asked support pros from Kayako and beyond what they think the biggest trends in customer support will be in the next 12 months. Gary McGrath , Customer Success Consultant.

2016 56

2016 Social Media 2015 Customers 56

Joe Rawlinson

JULY 10, 2019

These statistics help you comprehend how you can increase revenue by delivering excellent customer service. According to Forbes, companies have lost $75 billion in 2018 owing to poor customer service, and this number has risen by $13 billion since 2016. Microsoft ).

Customer Service 130

Customer Service Social Media Customer Journey Mapping Poor Customer Service 130

Tricia Morris

OCTOBER 9, 2015

It’s frightening to think just how much poor customer service can impact the customer experience and the overall reputation and bottom lines of brands and organizations. On the other hand, satisfying customer service has scary-good results, increasing customer acquisition, retention, brand loyalty and advocacy.

Customer Service 110

Customer Service 2015 Poor Customer Service Contact Center 110

Tricia Morris

MARCH 28, 2016

Yet, despite these increasing expectations, according to the American Customer Satisfaction Index , customer satisfaction is on the decline from a survey high set two years ago. Where do customers think retailers are right now with their omnichannel goals? According to the TimeTrade State of Retail 2016 report , not very far.

Retail 58

Retail Customer Service Omnichannel Call Center 58