ShepHyken

DECEMBER 26, 2016

As I always say, what’s happening on the inside of an organization is felt on the outside by the customer. 10 ways Volkswagen’s first chief customer officer is driving a new experience agenda by Nadia Cameron. I love getting an inside view of how any major brand delivers a stellar service experience.

2016 83

2016 Article Chief Customer Officer Customer Service 83

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

2020 132

2020 Customer Experience Magazine Consulting 132

Kristina Evey

JULY 5, 2018

in 2014, 89% of companies planned to use CX as their primary competition platform by 2016. It’s 2018 now… that means that 89% of companies are aware of CX, what it is, and are trying to use it as the tipping point to gain customers. 80% of businesses believe they provide “superior” customer service. in 2014, $3.7 In fact, U.S.

Customer Experience 48

Customer Experience 2014 2015 2016 48

Kristina Evey

JULY 5, 2018

in 2014, 89% of companies planned to use CX as their primary competition platform by 2016. It’s 2018 now… that means that 89% of companies are aware of CX, what it is, and are trying to use it as the tipping point to gain customers. 80% of businesses believe they provide “superior” customer service. in 2014, $3.7 In fact, U.S.

Customer Experience 48

Customer Experience 2014 2015 2016 48

SmartKarrot

JANUARY 5, 2021

Being passionate about guiding leaders on making their companies “unforgettable,” she is the Founder and CEO of Customer Bliss and is fondly known as the “Godmother of Customer Experience.”. Customers are nothing but normal people like us. His blogs, podcasts, and speeches mark the frontline of Customer Success.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21