ShepHyken

DECEMBER 26, 2016

5 ways to build customer loyalty by Laura Loughran. IBM) Customers are dynamic and involve continuous effort. Customer analytics allow brands to deeply understand their customers and how they are changing, so they can adapt to evolving customer demands. Follow on Twitter: @Hyken.

2016 83

2016 Article Chief Customer Officer Customer Service 83

Optimove

NOVEMBER 14, 2019

Arc’s offering allows brands to nudge the shopper down the path to purchase by creating contextually relevant omni-channel content, engagements and experiences that extend the reach and impact of physical and digital activations to drive sales and post-transaction loyalty. The company, which sent 2.5

Multi-Channel 40

Multi-Channel 2008 E Commerce Sports 40

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132

Kristina Evey

JULY 5, 2018

in 2014, 89% of companies planned to use CX as their primary competition platform by 2016. It’s 2018 now… that means that 89% of companies are aware of CX, what it is, and are trying to use it as the tipping point to gain customers. 80% of businesses believe they provide “superior” customer service. in 2014, $3.7 in 2014, $3.7

Customer Experience 48

Customer Experience 2014 2015 2016 48

Kristina Evey

JULY 5, 2018

in 2014, 89% of companies planned to use CX as their primary competition platform by 2016. It’s 2018 now… that means that 89% of companies are aware of CX, what it is, and are trying to use it as the tipping point to gain customers. 80% of businesses believe they provide “superior” customer service. in 2014, $3.7 in 2014, $3.7

Customer Experience 48

Customer Experience 2014 2015 2016 48

SmartKarrot

JANUARY 5, 2021

The Customer Success industry has been witnessing Kia for the past 22 years, leading strategic roles and teams across global organizations. Her legacy of assisting customer-centric businesses to attain customer loyalty and enhanced customer experience is profound. A CX Consulting. Emilia D’Anzica.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21