2016 Customer Experience Mobile Customer Service Social Media 
Eptica
NOVEMBER 30, 2016
Date: Wednesday, November 30, 2016 The push for mobile customer service. Published on: November 30, 2016. As well as making phone calls, it makes it simple to browse the web, quickly send email, access social media, have a mobile web chat, or simply send an SMS message.
ShepHyken
DECEMBER 19, 2016
CX Strategies: 48 Experts Reveal the Single Most Effective Way Companies Can Improve the Customer Experience by Angela Stringfellow. (NG NG Data) To find out what you can do to make a big impact on customer experience within your organization, read on to learn what our experts had to say. That’s 48 ideas.
Eptica
JUNE 3, 2016
Date: Friday, June 3, 2016 Customer service in a mobile-first world. Published on: June 03, 2016. Author: Steve Nattress For increasing numbers of people mobile is their preferred means of connecting to, and communicating with, the outside world. There are three areas to focus on: 1.
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