Eptica

NOVEMBER 30, 2016

Date: Wednesday, November 30, 2016 The push for mobile customer service. Published on: November 30, 2016. Author: Gokcen Onur The rise of the smartphone has transformed how people interact with each other, brands and the world around them. Share this page on: Tweet.

Mobile Customer Service 72

Mobile Customer Service Customer Service Social Media 2016 72

Tricia Morris

FEBRUARY 19, 2016

Here is a collection of 16 statistics shaping customer service for today and tomorrow: 1. 76% of consumers say they view customer service as the true test of how much a company values them. 2015 Aspect Consumer Experience Survey ). 2015 Global State of Multichannel Customer Service Report).

Customer Service 70

Customer Service 2015 2016 Contact Center 70

CSM Magazine

DECEMBER 2, 2015

The 2015 Eptica Retail Black Friday Customer Experience Study surveyed the customer experience around festive shopping, particularly Black Friday and Cyber Monday, in both the UK and United States. 37% of Britons are unhappy with the experience in store, with 27%. extremely satisfied.

2014 40

2014 2015 Customer Experience Retail 40

Eptica

JUNE 3, 2016

Date: Friday, June 3, 2016 Customer service in a mobile-first world. Published on: June 03, 2016. Author: Steve Nattress For increasing numbers of people mobile is their preferred means of connecting to, and communicating with, the outside world. There are three areas to focus on: 1.

Customer Service 56

Customer Service Social Media 2014 Contact Center 56

Eptica

AUGUST 5, 2016

Date: Friday, August 19, 2016 Why email is more important than ever for customer service. Published on: August 19, 2016. Author: Neil Cox While it is widely considered a mature channel, email is becoming more, not less important when it comes to customer service. Share this page on: Tweet.

Customer Service 49

Customer Service Contact Center Average Handle Time 2016 49

ShepHyken

DECEMBER 19, 2016

CX Strategies: 48 Experts Reveal the Single Most Effective Way Companies Can Improve the Customer Experience by Angela Stringfellow. (NG NG Data) To find out what you can do to make a big impact on customer experience within your organization, read on to learn what our experts had to say. That’s 48 ideas.

2016 89

2016 Article Social Media Customer Service 89