Clarabridge
DECEMBER 21, 2016
We have been busy in 2016, making sure Clarabridge CEM solutions fit our customers’ needs. The Clarabridge CX Suite is the full collection of customer experience management (CEM) solutions offered by Clarabridge. Clarabridge CEM solutions include: CX Analytics. We focus on omni-channel listening and analysis. Lisa Sigler is Sr.
Clarabridge
DECEMBER 21, 2016
We have been busy in 2016, making sure Clarabridge CEM solutions fit our customers’ needs. The Clarabridge CX Suite is the full collection of customer experience management (CEM) solutions offered by Clarabridge. Clarabridge CEM solutions include: CX Analytics. We focus on omni-channel listening and analysis. Lisa Sigler is Sr.
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Kerry Bodine
JANUARY 4, 2017
I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. February 4 – 8, 2017. May 16 – 17, 2017. June 5 – 8, 2017. June 19 – 21, 2017.
Lumoa
FEBRUARY 9, 2023
The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025.
Customer Alignment
DECEMBER 18, 2017
As I was considering ‘what to expect in 2018’, I took a step back and contemplated 2017. 2017 promised such a lot. From what we can see, most of the efforts and focus in 2017 have been on beginning to ‘listen’ to customers and naturally act upon this information. What did we hear, what did we see?
Lumoa
MARCH 20, 2018
The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Do you love CEM as much as we do? With AI, you can get answers to most of your “why” questions.
Lumoa
MARCH 20, 2018
The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Do you love CEM as much as we do? With AI, you can get answers to most of your “why” questions.
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