CX Journey

APRIL 25, 2018

It appeared in their November 28, 2017, issue. Customers are yearning for better experiences. But what are you doing to design a better experience? How do you know what your customers’ expectations are? Are you listening to customers? It has been slightly modified. Align the organization.

Workshop 58

Workshop Touchpoint Culture Customer Experience Design 58

Chattermill

AUGUST 29, 2018

And while customers expect you to put an increasing focus on customer experience (CX), those tools can definitely help — as long as you choose the right ones. A report from June 2017 ([link] by Forrester mentions that Redshift has over 5,000 deployments with plenty of success stories (link). You’re not alone.

Technology 40

Technology Customer Experience Consulting Customers 40

Chattermill

AUGUST 29, 2018

And while customers expect you to put an increasing focus on customer experience (CX), those tools can definitely help — as long as you choose the right ones. A report from June 2017 ([link] by Forrester mentions that Redshift has over 5,000 deployments with plenty of success stories (link). You’re not alone.

Technology 40

Technology Customer Experience Consulting Customers 40

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Meet Our Panel of Customer Experience Pros: Daisy Jing.

2016 111

2016 2017 Customer Experience Social Media 111