5 Top Customer Service Articles For the Week of June 4, 2018
ShepHyken
JUNE 4, 2018
How Companies Can Identify Racial and Gender Bias in Their Customer Service by Alexandra C. HBR) In April 2017, United Airlines encountered public outrage when an Asian passenger was dragged out of his seat and off of an overbooked United Airlines plane. Furthermore, in some cases, customer service has become a commodity.
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