CSM Magazine

AUGUST 10, 2017

Defining customer relationships is a necessary step in delivering what customers truly want—and driving business results. the way in which two or more people or things are connected or the state of being connected,”. The customer relationship management (CRM) market, for instance, reached $26.3

Customer Insights 40

Customer Insights Insights 2015 Customer Relationships 40

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

JANUARY 5, 2021

Truly invested in sharing his amazing insights on best practices for Customer Success professionals, James has assisted several individuals and organizations on their customer journeys through the Atlanta Tech Village community. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jay Nathan.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

Avaya

JUNE 18, 2018

The most significant change is that the customer experience is now a key driver of your brand. Each customer relationship starts with a single interaction and lasts the entire customer journey, and that journey could last decades. Comply with GDPR.

Contact Center 40

Contact Center 2018 Competitive Advantage Call Recording 40