2018 Multi-Channel Omnichannel ROI 
Currency Alliance
JUNE 21, 2018
In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. Diversification Across Channels. References. [i]
West Monroe
JULY 30, 2023
The future of banking—this year and beyond—hinges on understanding customers, building seamless experiences both digital and interpersonal, and evolving multi-channel strategies to meet needs and navigate a turbulent economy; this only matters more at the mid-year point of the year.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Avaya
APRIL 24, 2017
It’s expected that 60% of all large organizations will develop customer journey mapping capabilities by 2018. Businesses increasingly understand this fact, and they’re taking the necessary steps to ensure they can deliver consistent, contextualized experiences across various channels and devices.
Currency Alliance
DECEMBER 4, 2023
The ability to target investment more precisely, with less wastage, and greater certainty of a positive customer experience, is steadily removing a lot of the uncertainty and risk around brands’ marketing ROI. This undermines loyalty; it’s a strategy that sank Plenti – American Express’s attempt at a coalition – in 2018.
SurveySensum
JULY 14, 2020
Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research.
Comm100
FEBRUARY 5, 2018
Multichannel and Omnichannel Software. Others may have tools that allow companies to partake in multichannel or omnichannel customer engagement. CRM software stores customer data from various channels — such as email, brick and mortar stores, and the website — in one central location: ideally the cloud. CRM Software.
Comm100
FEBRUARY 6, 2018
Company Seeks Omnichannel Customer Support Software. All data is the most recent information available as of the beginning of 2018. Salesforce features a robust reporting system, advanced customization options, and a powerful database that keeps track of contacts across channels. Company Seeks Tool for Advanced Marketers.
Expert insights. Personalized for you.
45 
Let's personalize your content