5 Top Customer Service Articles for the Week of March 11, 2019
ShepHyken
MARCH 11, 2019
There’s the company’s viewpoint and the customer’s viewpoint. My Comment: What do you do when a customer’s complaint gets escalated to a level beyond support or a social thrashing on a social media channel. Keep the Customer Satisfied: 4 Tried and True Service Guidelines by Susan Steinbrecher.
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