BlueOcean

OCTOBER 22, 2020

When the world hit the pause button in the face of COVID-19, putting our client’s customer care programs on hold wasn’t an option. Trust us, we learned the hard way a few years ago when we first got into broadscale remote training for WAH agents!). Virtual Training: Moving from Just “Getting It Done” to “Doing It Well”.

Contact Center 156

Contact Center Virtual Agent 2021 Engagement 156

TechSee

FEBRUARY 20, 2018

Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. Collect data from existing repositories, including FAQs or helpdesk macros. Summary.

Virtual Agent 132

Virtual Agent Contact Center Return on Investment Competitive Advantage 132

Interactions

FEBRUARY 18, 2021

Improved artificial intelligence (AI) technologies along with the widespread availability of capable devices has led to a recent surge in speech-driven conversational systems that allow users to interact with virtual agents. ” in 2018 IEEE Spoken Language Technology Workshop (SLT) , 2018. [2] 1] Price, R.,

2018 71

2018 2020 Virtual Agent Workshop 71

Interactions

JANUARY 14, 2021

Advancing consumer technology and the pandemic has made digital transformation a top priority for business leaders across all industries. According to PwC’s 2020 Global Digital IQ survey , 66% of companies said revenue growth and profitability would suffer if they didn’t digitally transform quickly enough.

Multi-Channel 62

Multi-Channel Virtual Agent Customer Journey Omnichannel 62