TechSee

FEBRUARY 20, 2018

Although this information can usually be found in the user manual, customers looking for assistance with these basic tasks drive a large volume of calls to the customer care center, which can be avoided with self-service. Here are the steps to get started: Build the virtual agent around a single strategic objective.

Virtual Agent 132

Virtual Agent Contact Center Return on Investment Competitive Advantage 132

BlueOcean

OCTOBER 22, 2020

When the world hit the pause button in the face of COVID-19, putting our client’s customer care programs on hold wasn’t an option. Trust us, we learned the hard way a few years ago when we first got into broadscale remote training for WAH agents!). Virtual Training: Moving from Just “Getting It Done” to “Doing It Well”.

Contact Center 156

Contact Center Virtual Agent 2021 Engagement 156

Interactions

JANUARY 14, 2021

And it’s no longer just about having digital channels, like websites and apps, but having an integrated system of digital accessibility so that customers can quickly and efficiently get done what they need. . A synchronous channel is where the customer and the brand communicate in real-time.

Multi-Channel 62

Multi-Channel Virtual Agent Customer Journey Omnichannel 62

Interactions

FEBRUARY 18, 2021

Improved artificial intelligence (AI) technologies along with the widespread availability of capable devices has led to a recent surge in speech-driven conversational systems that allow users to interact with virtual agents. ” in 2020 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP) , 2020. [4]

2018 71

2018 2020 Virtual Agent Workshop 71