2020 Omnichannel Technology Virtual Agent 
Comm100
AUGUST 17, 2022
So, I see companies have been investing, I’m going to say around 2010, which is just a little over 10 years ago, there are all kinds of reports that came out that said, by 2020 customer experience would be not only one of the most important differentiators, but this is where companies would spend a lot of their money.
CSM Magazine
DECEMBER 17, 2019
John Ing, Principal Operations Lead for CX at ECS shares his CX Predictions for the banking industry in 2020. While traditional IVR technologies (press one for sales and two for support) have never been popular, emerging AI/ML-powered voice solutions are far smarter and more intuitive. Investments in omnichannel CX will take off.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
JUNE 12, 2020
Emergent technologies have forever changed traditional customer service support. According to customer service expert Shep Hyken, a majority of businesses believe that improving the total customer experience is a top priority and will overtake price and product quality as a key differentiator by 2020. In this in-depth article, Reina G.
Interactions
JANUARY 14, 2021
Advancing consumer technology and the pandemic has made digital transformation a top priority for business leaders across all industries. According to PwC’s 2020 Global Digital IQ survey , 66% of companies said revenue growth and profitability would suffer if they didn’t digitally transform quickly enough.
Calabrio
JANUARY 6, 2016
The “smart” technology that revolutionized our cell phones is finding its way into just about everything: medical devices, baby monitors, smoke detectors, thermostats, running shoes, even cows. The pace at which technology marches forward is just incredible. By 2020, the number of connected “things” is expected to rise to 30 billion.
Expert insights. Personalized for you.
73 
Let's personalize your content