2021 Chief Customer Officer Connections Roadmap 
Gainsight
JUNE 11, 2021
The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. And… Scene.
SmartKarrot
JANUARY 5, 2021
Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Additionally, he serves as the Chief Customer Officer at Higher Logic.
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Gainsight
FEBRUARY 16, 2021
On February 4, 2021, my team reminded me of my 8th anniversary at Gainsight (Gainaversary!). To paraphrase a great quote from Gretchen Rubin, the days of helping to ignite the Customer Success movement were long , but the 8 years feel short. “How Like all companies, we had to build our roadmap and product vision.
Gainsight
MAY 18, 2023
Digital Customer Success Package We also introduced the Digital Customer Success Package , a new offering designed to combine journey orchestration, in-app engagement, and Community capabilities. These new offerings are the first of their kind, and poised to revolutionize the next era of our industry: Digital Customer Success.
Kustomer
AUGUST 19, 2021
Yeah, and I mean, we have this conversation so much and I also was the Chief Customer Officer of Yext. I ran the support functions, all of the customer facing functions. But let me think strategically, and we’ll talk more about the roadmap also with your product work, but how you can put together a three-year plan.
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