2021 Chief Customer Officer Customer Retention Innovation 
TechSee
JUNE 16, 2022
By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.
Education Services Group
NOVEMBER 8, 2021
The 2021 Customer Success Leadership Study is out! Especially when they are telling a story about how Customer Success is booming. Without further ado – here’s a quick recap of the 2021 Customer Success Leadership Study! I don’t know about you, but I love data. Numbers are the best. Who owns what, when, and how?
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Kustomer
AUGUST 26, 2022
As of last year, there were 850,000 active podcasts with over 48 million total episodes in all of 2021, a 20% increase from 2020. The team at What It Means defines themselves as truly customer-obsessed, and hopes that you will be, too. Customer retention expert Joey Coleman and social media expert Dan Gingiss host this lively podcast.
Gainsight
JUNE 2, 2022
Gainsight is not just about customer success. We are about Net Revenue Retention (NRR) and customer retention. Not only do they provide companies with the right software and support to scale their business, but they were also voted the #4 place to work by Glassdoor in 2021. We are about product-led growth.
SmartKarrot
JANUARY 5, 2021
Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Additionally, he serves as the Chief Customer Officer at Higher Logic.
ChurnZero
JANUARY 8, 2021
Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.
SmartKarrot
JANUARY 5, 2022
Irit is an immaculate Customer Success Strategist who balances strategic thought-leadership with hands-on tactical management to create rapid results. She’s been a key figure in the CS industry, by shaping Customer Success methodologies and best practices used today. Irit is also the Chief Customer Officer & CEO at CSM Practice.
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