2021 Chief Customer Officer Innovation Roadmap 
SmartKarrot
JANUARY 5, 2021
Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Additionally, he serves as the Chief Customer Officer at Higher Logic.
ChurnZero
JANUARY 8, 2021
With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.
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Gainsight
MAY 10, 2021
The more we thought about it, the more we saw parallels between some of our favorite movies and shows with the agenda we’re developing for Pulse Everywhere 2021. He and the Delphix leadership team were tasked with defining and implementing a five-year roadmap to achieve world-class customer success. Register here.
Gainsight
MAY 18, 2023
On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. This represents a huge step forward in the power of the platform and will help our customers meet current market needs by giving them the ability to do more with less.” We’re talking about our Product team.
Kustomer
AUGUST 19, 2021
Yeah, and I mean, we have this conversation so much and I also was the Chief Customer Officer of Yext. I ran the support functions, all of the customer facing functions. But let me think strategically, and we’ll talk more about the roadmap also with your product work, but how you can put together a three-year plan.
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