CX Prediction 2022.5 — B2B Becomes More like B2C
SurveyGizmo
NOVEMBER 11, 2021
Please download our CX Predictions for 2022 ebook for our full report. We were living B2C lives where purchases were only a click away. We’re required to speak with Sales teams to get information. Self-serve options, common in B2C e-commerce, have grown for business buyers too. This is part 5 in a 5-part series.
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