ShepHyken

AUGUST 6, 2023

The 11 Customer Service Skills You Need to Succeed in Any Industry by CX Network Editor (CX Network Editor) In the last few years we have witnessed an acceleration of technologies that remove friction from customer interactions, partly thanks to the Covid-19 pandemic. That includes B2C, B2B, and G2C (Government to Citizen).

Article 62

Article 2023 Customer Service Magazine 62

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. Customer support.

Retail 83

Retail Customer Experience E Commerce Virtual Agent 83

ChurnZero

FEBRUARY 7, 2020

Through 2022, Gartner projects the market size and growth of the cloud services industry at nearly three times the growth of overall IT services— Sid Nag , Gartner Research Vice President. The subscription e-commerce market has grown by more than 100 percent a year over the past five years. billion dollar market.

Customer Success 64

Customer Success E Commerce 2020 E-support 64

SmartKarrot

FEBRUARY 16, 2022

38% of respondents of a recent survey on CX, enhancing service levels is the top aim for contact centers in 2022. 80% of B2B buyers expect a purchase experience similar to that of B2C customers. B2B businesses that customize their e-commerce experiences outsell their competition by 30%.

2022 10

2022 Customer Experience E Commerce Social Media 10

Inbenta

JANUARY 17, 2022

9 Customer Service Trends for 2022. 2022 will see new trends that will redefine the customer service landscape – what’s new this year? In 2020, Covid-19 sparked a surge in technology adoption and usage as businesses and consumers flocked online to carry out daily tasks. 9 Customer Service Trends for 2022: 1.

2022 98

2022 Customer Service Net Promoter Score E Commerce 98