Stella Connect

DECEMBER 7, 2021

We published these insights on the future of customer service in our free report, Customer Service Trends for 2022: Preparing for the Future of Customer Service , which is now available to download. . 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report. . #1: 1: Response time. #2:

Insights 99

Insights Customer Service 2022 Customer Satisfaction 99

CSM Magazine

FEBRUARY 7, 2023

Look Back to Look Ahead How willing are customers to forgive brands for poor experiences? Calabrio’s own research reveals that most consumers will only tolerate 2 (44%) or 3 (30%) negative interactions before switching brands. Stay true to your brand values. Calabrio is a trusted ally to leading brands.

Customer Experience 52

Customer Experience 2007 2009 Customer Service Strategies 52

TechSee

AUGUST 17, 2022

Our 2022 State of Customer Loyalty report found that churn resulting from poor customer service is up 10% compared with pre-pandemic numbers. Download the full report to learn more about the state of customer loyalty including, 4 top drivers of churn, and the efficacy of retention strategies today. The stakes have never been higher.

Loyalty 109

Loyalty 2022 Poor Customer Service Customer Journey 109

Strativity

APRIL 27, 2023

The real winners: food delivery apps The category story in Q1, 2, and 3 has been growth for QSR brands. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! Third-party services represent ~52% of the downloads.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

The real winners: food delivery apps The category story in Q1, 2, and 3 has been growth for QSR brands. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! Third-party services represent ~52% of the downloads.

2022 52

2022 Roadmap Customer Relationships Brands 52

ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. Download now 2.2. What are customer touchpoints?

Touchpoint 52

Touchpoint Interaction E-support Social Media 52