2022 Consumers Omnichannel Virtual Agent 
Solvvy
NOVEMBER 30, 2022
Zoom Virtual Agent , an intelligent conversational AI chatbot solution, uses natural language processing and machine learning to accurately understand and painlessly resolve issues for customers. Zoom Virtual Agent works 24/7 on multiple support channels to deliver fast, personalized customer experiences.
Playvox
JANUARY 13, 2022
We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. 2022 just might be The Year of the Contact Center Employee. Let’s take a closer look at these 2022 contact center trends. Employee Experience. AI That Works. That’s the good news.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
JUNE 23, 2021
In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.
Magellan Solutions
JULY 29, 2021
First, the mass adoption of smartphones, social media, and consumer-friendly apps changed. No longer would they tolerate endless hold times, obtuse service agents, or handoffs. AI-enabled conversational agents, for example, are expected to handle 20% of all customer service requests by 2022. Advanced Self-Service Tools.
Kustomer
JUNE 27, 2022
What consumers are looking for in a digital-first world is that feeling when your morning coffee barista greets you with a hearty hello and a warm smile, or when you get that email from your food delivery service giving you a free meal for continued loyalty. What Are the 12 Best CS Software Tools in 2022?
Expert insights. Personalized for you.
62 
Let's personalize your content