2022 Contact Center Interaction Multi-Channel 
TechSee
DECEMBER 16, 2021
Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. Digital-first interactions Helping customers from afar is nothing new.
Interactions
SEPTEMBER 8, 2023
Brands committed to creating exceptional customer experiences have turned to conversational AI solutions like Interactions Intelligent Virtual Assistant (IVA). Our AI is developed specifically for contact centers. To put it frankly, our AI is purpose built for contact centers and improved customer experiences.
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TechSee
JUNE 16, 2022
Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management.
Lumoa
APRIL 28, 2024
Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in.
COPC
APRIL 13, 2022
Getting your organization’s customer service channel strategy right can help reduce operational costs and increase customer satisfaction. Part of excellent customer experience management involves effective channel strategy. Planning an Effective Customer Service Channel Strategy.
SurveySensum
JANUARY 26, 2022
Top customer experience trends in 2022. A boost in multi-channel service. Alteration in the operation of the contact center. Customer Experience trends that will take over in 2022! Top customer experience trends in 2022. A boost in multi-channel service. Giving automation a human touch.
Kustomer
JUNE 27, 2022
Spanning multiple channels, across both brick-and-click locations, customers want immediate answers to product questions, swift resolution to their problems, and personalized brand interactions. In this particular digital age, the ability to offer the same level of service, across any channel, is paramount to long-term brand success.
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