InMoment XI

MAY 3, 2022

And for insurance CX programs, customer data is a key source of information that can help insurance companies cultivate a growing trust with their consumers. So how do you collect the most valuable feedback from your customers? The next question you have to ask is, “are surveys really the best way to engage customers?”

Insurance 493

Insurance Return on Investment Voice of Customer ROI 493

Lumoa

NOVEMBER 2, 2022

Consequently, so does the demand for a good customer experience. The year 2022 is drawing to an end; the pandemic years are almost over, and businesses are slowly beginning to recover. This information helps businesses determine which aspects of products or services are appreciated by customers and vice versa.

2023 94

2023 Telecommunications Customer Experience Multi-Channel 94

SurveySparrow

MARCH 9, 2024

Gartner has found out that listening to the voice of customers can increase upselling and cross-selling by 15-20%. At the same time, the report also discusses how the customer retention expenditure can be reduced by 25% as well. It is widely known that catering to customer needs makes a business.

2024 52

2024 Voice of Customer Touchpoint Social Media 52

SurveySensum

MARCH 9, 2022

Set up or update the internal processes to address customer complaints across the customer journey. Communicate to the customer. Many businesses make the common mistake of perceiving the absence of negative feedback as a sign of customer satisfaction. Now, how to turn detractors into promoters in 2022?

Net Promoter Score 52

Net Promoter Score 2022 NPS Social Media 52

SurveySensum

DECEMBER 22, 2022

Well, one thing that Zara does is, it knows what to focus on and how to make its customers happy. That’s why they take customer feedback SERIOUSLY. . Voice of Customer (VOC) – Brief. Customer feedback is crucial for any business’ growth. It helps you retain your customers. So, what is VOC?

Customer Retention 52

Customer Retention Customer Success Loyalty Programs Social Media 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21