Solvvy

NOVEMBER 30, 2022

I’m pleased to share the first result of our shared vision, which centers around rapid innovation and a total focus on delivering happiness. Zoom Virtual Agent works 24/7 on multiple support channels to deliver fast, personalized customer experiences. But Zoom Virtual Agent goes beyond understanding to resolution.

Virtual Agent 62

Virtual Agent Contact Center Hospitality 2023 62

CSM Magazine

NOVEMBER 3, 2022

Waterfield Tech, a leading global customer engagement solutions provider, today announced research findings detailing a significant lag in the adoption of conversational AI in the contact center. virtual assistants such as Siri or Alexa) and respond appropriately. Get better data/analytics from systems (48%). 57% are using SMS.

Telecommunications 52

Telecommunications Virtual Agent Contact Center Customer Experience 52

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. JM: You’re right in that that’s probably how lots of people think of Zoom, but we always want to innovate, and we want to do it at breakneck speed. There are handfuls of customer success platforms out there.

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52