2023 Customer Centricity Customer Service Training Innovation 
ShepHyken
MAY 28, 2023
by Tom Wormald (CustomerThink) Businesses talk a big game about customer needs, specifically the ways their particular products can meet those needs. We call this the ‘customer centric’ approach which puts the customer ‘at the heart of everything a business does’.
ShepHyken
JUNE 11, 2023
9 Building Blocks Toward Exceptional Customer Experience by Olga Potaptseva (CMSWire) What do Amazon, Starbucks, Tesla, Airbnb and Zappos have in common? They’re big companies, yes, but they’re also guided by a customer-centric approach to business, which is built on a foundation of customer service excellence.
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ShepHyken
FEBRUARY 25, 2024
My Comment: Our friends at Call Centre Helper in the UK have compiled comments from some well-known customer service and CX experts (myself included) on how to reduce AHT (average handle time) with a customer without sacrificing the quality of the experience. Customer service trends to watch in 2024 by St.
ShepHyken
JANUARY 7, 2024
Whatever drives repeat business – and ideally, customer loyalty – is a good program. After all, they want those customers to keep coming back and, ideally, be so pleased with how they are treated that they tell their friends about the business. I’m often asked to define customer centricity.
ShepHyken
MARCH 5, 2023
Customer service and the customer experience are at the forefront of conversations about success and excellence in business. How can business leaders shape the future of their organizations using a customer-centric approach? My Comment: It’s simple… Customers want a better experience.
ShepHyken
OCTOBER 16, 2023
Beyond Products: How Brands Are Cultivating Trust in the Age of Customer-Centricity by Sohaib Ahmed (Total Retail) In the last few decades, the market has witnessed a gradual power shift between brands and consumers. Previously, brands would work on their ideas and develop a product or service that they believed would help customers.
ShepHyken
JUNE 19, 2023
Whether you have a small business or a large brand, some tips and ideas in this article will help you attract and keep your customers. Apple’s Vision Pro and Steve Jobs’ Legacy of Customer-Centric Innovation by Justin Racine (CMSWire) Steve Jobs was known for his unwavering commitment to what he believed was best for consumers.
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