Top 5 Customer Service & CX Articles for Week of May 13, 2024
ShepHyken
MAY 13, 2024
Something has to change, and the author has given companies and brands some ideas to think about. She summarizes some of the points from Blake Morgan’s book, More is More , emphasizing that customer service is “a key part of the overall experience.” Heavy adoption by customer base driven by employees actively promoting 4.
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