2024 Exceptional Customer Service Interaction Technology 
CSM Magazine
JANUARY 17, 2024
As we step into a new year, the customer experience sector is gearing up for a transformative 12 months. It seems as though we talk about that every year – but I genuinely believe 2024 will finally live up to those expectations. However, this year we will see some real change in the industry.
SurveySensum
NOVEMBER 3, 2023
64% of business leaders say that customer service has a positive impact on their company’s growth, and 60% say it improves customer retention. – Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more.
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SurveySensum
DECEMBER 20, 2023
Did you know that 52% of customers are ready to pay more if they receive exceptional customer service? Customer service is the backbone of any successful business. It’s what keeps customers happy and loyal. By collecting customer feedback ! How exactly? Easy-peasy!
Kustomer
FEBRUARY 29, 2024
One such organization shared , “ We are an analytical and statistics-driven company, and as such, we would like to have more ability to create custom reports based on the interactions our agents and customers are having within Gorgias.” This provides support agents with a comprehensive understanding of each customer.
ShepHyken
OCTOBER 1, 2023
Speed Doesn’t Equal Success: The Limitations of AHT as a KPI by Othmar Mueller Von Blumencron (VIPdesk Connect) While top-notch products and services remain vital, the spotlight in recent years has undeniably shifted to the customer experience as a pivotal factor distinguishing one brand from another. What an honor.
Kustomer
FEBRUARY 19, 2024
is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. Zendesk Overview Zendesk is a customer service software that offers a comprehensive set of features that helps businesses improve interactions and enhance overall customer satisfaction.
Magellan Solutions
APRIL 4, 2024
In a world where instant gratification reigns supreme, customers demand personalized experiences like never before. Take advantage of this essential tool to transform online interactions and exceed consumer expectations. Imagine if nearly two-thirds of your customers were more inclined to keep doing business with you.
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