Forrester's Customer Insights
APRIL 16, 2024
The Office of Management and Budget (OMB) recently released FY 2025 President’s Budget. That means the budget has a major effect on agencies’ ability to commit to their employees […]
Forrester's Customer Insights
JULY 29, 2020
The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.
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Think Customers
JULY 29, 2022
Businesses are eager to unlock insights that can help them adapt to change and reengage customers. Having the right information on hand also reduces wait times, costs to serve, and increases customer satisfaction. Companies have an opportunity to truly listen to their customers and better engage.
Forrester's Customer Insights
JUNE 7, 2023
Gen Z employees, those workers born between 1997 and 2012, are entering your organization and will account for 27% of the workforce by 2025. To counter the myths and misconceptions about Gen Z, we surveyed thousands of Gen Zers in multiple countries. The results of this research are summarized in the report, Ready Or Not, […]
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