2026 Consumers Customer Satisfaction Return on Investment 
West Monroe
OCTOBER 19, 2023
trillion by 2026—representing a 57% increase from 2023. But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. Expectations for return on investments are high.
Lumoa
SEPTEMBER 11, 2023
It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Customer experience is a wide-ranging phenomenon that comes to life the moment a potential consumer becomes aware of a brand. Customer experience wasn’t always given this much importance.
Lumoa
SEPTEMBER 11, 2023
It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Customer experience is a wide-ranging phenomenon that comes to life the moment a potential consumer becomes aware of a brand. Customer experience wasn’t always given this much importance.
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