Gainsight

OCTOBER 10, 2023

In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b Meanwhile, Walgreens is using AI to track the spread of the flu, and Northface uses it to help consumers find the perfect coat. your goals should really come from your customers and team.

2028 52

2028 Healthcare Transportation Measurement 52

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. Consumer shift toward streaming content. Negative customer service perception. The cable industry is at a crossroads. Factors Affecting the Cable Digital Transformation.

2028 41

2028 Entertainment Advertising 2010 41

West Monroe

JULY 26, 2022

But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.

Banking 59

Banking 2028 Financial 2021 59

West Monroe

JULY 27, 2022

But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.

Banking 52

Banking 2028 Financial 2021 52

BlueOcean

SEPTEMBER 27, 2021

Where Are Businesses Spending Money on Customer Experience? 34% of small-to-mid-sized businesses are expected to spend more on customer experience technology in the next year, but just where those dollars are going requires some digging. Read more > The Amazonizing of Customer Experience. billion to $27.12

Customer Experience 177

Customer Experience 2028 Contact Center 2020 177