Gainsight
OCTOBER 10, 2023
by 2028, up from $6.8b Meanwhile, Walgreens is using AI to track the spread of the flu, and Northface uses it to help consumers find the perfect coat. Measurement: Instead of sifting through reporting, AI tools will show relevant metrics on learner-level engagement and content impact. That’s an increase of more than 1,700%.
TechSee
SEPTEMBER 21, 2021
No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. Consumer shift toward streaming content. The cable industry is at a crossroads. Factors Affecting the Cable Digital Transformation. Negative customer service perception.
BlueOcean
SEPTEMBER 27, 2021
Because Amazon is such an industry monolith, it’s incredibly rare to find consumers who aren’t familiar with the Amazon standard of customer experience. Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 But metrics like NPS, CSAT, and others also help to paint the picture.
Expert insights. Personalized for you.
52 
Let's personalize your content