Ecrion

MARCH 11, 2019

Customer Experience, or CX for short, is a major focal point for most businesses and industries. Providing an outstanding customer experience not only helps companies keep their customers, it helps attract new ones through word of mouth. Can your customers file a claim on your company’s mobile app?

Insurance 40

Insurance 2028 Customer Experience Document 40

Gainsight

OCTOBER 10, 2023

In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b While still early in its evolution, AI is helping Customer Education teams create more impactful content with fewer resources. your goals should really come from your customers and team.

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2028 Healthcare Transportation Measurement 52

TechSee

SEPTEMBER 21, 2021

The Internet, mobile technologies, and streaming channels have given consumers an unlimited source of viewing options over any device of their choice and are leading the industry as whole into a cable digital transformation. . Provide digital-first experiences. Monetize available customer data. Become a smart-home player .

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2028 Entertainment Advertising 2010 41

BlueOcean

SEPTEMBER 27, 2021

Customer experience is pretty much the hottest topic in the contact center and customer care space these days. Where Are Businesses Spending Money on Customer Experience? This article looks into where those priorities are, particularly as customer behavior have been permanently shifted by the pandemic.

Customer Experience 177

Customer Experience 2028 Contact Center 2020 177

West Monroe

JULY 26, 2022

But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.

Banking 59

Banking 2028 Financial 2021 59

West Monroe

JULY 27, 2022

But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.

Banking 52

Banking 2028 Financial 2021 52