SaleMove

DECEMBER 17, 2018

At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. SUPER SMART. FULLY INVESTED.

2028 45

2028 Customer Service Call Center Social Media 45

SaleMove

DECEMBER 17, 2018

At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. SUPER SMART. FULLY INVESTED.

2028 40

2028 Customer Service Call Center Social Media 40

SaleMove

DECEMBER 17, 2018

At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. SUPER SMART. FULLY INVESTED.

2028 40

2028 Customer Service Call Center Social Media 40

Inbenta

OCTOBER 11, 2021

We’re at our best when we’re interacting, whether it be with family, colleagues, or even machines. . The universal popularity of voice user interfaces such as Siri, Alexa, and Google Assistant only further evidences the shift toward natural, conversational interactions between user and computer. – Go Forth and Chat.

2028 69

2028 2030 Interaction Virtual Agent 69

BirdEye

JANUARY 16, 2024

This integration is vital for businesses looking to manage customer data more effectively, connect various business functions, and enhance overall management efficiency. Improved customer interactions With integrated CRM systems, businesses gain a comprehensive view of customer interactions.

Management 57

Management Social Media 2028 Customer Relationships 57

CX University

JANUARY 30, 2018

Our competitors are able to deliver greater levels of efficiency and effectiveness through digital technologies. But is technology the cause for disruption, or is it a mere catalyst? I will support the latter claim, that technology does not cause the incredible success of disruptors but only enables success.

Customer Experience 61

Customer Experience 2028 2018 2017 61

CSM Magazine

DECEMBER 5, 2018

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. About the Author.

Communication 58

Communication Customer Experience 2028 Social Media 58