SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. FULLY ENGAGED. SUPER SMART.

2028 45

2028 Customer Service Call Center Social Media 45

SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. FULLY ENGAGED. SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40

SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. FULLY ENGAGED. SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40

TechSee

JANUARY 10, 2022

billion in 2028 at a CAGR of 9.3% For example, a tenant whose pilot light is out on his boiler can point his smartphone at the assembly valve, and receive interactive step-by-step guidance by an agent or technician to help restart the boiler without waiting in the cold for a technician to visit. TechSee’s technology.

Management 109

Management 2028 Technology 2021 109

BirdEye

JANUARY 16, 2024

The chefs are your sales team, the servers are your customer service representatives, and the diners are your clients. Chaos would ensue, with dissatisfied customers and a disorganized staff. Improved customer interactions With integrated CRM systems, businesses gain a comprehensive view of customer interactions.

Management 57

Management Social Media 2028 Customer Relationships 57

SurveySensum

NOVEMBER 7, 2023

What is Mobile Customer Experience? Mobile customer experience refers to the overall quality of interactions and experiences that customers have with a business through mobile devices. billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter.

Customer Experience 52

Customer Experience 2023 Multi-Channel E-support 52

CSM Magazine

DECEMBER 5, 2018

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Get to know your audience.

Communication 58

Communication Customer Experience 2028 Social Media 58