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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. For some small brands, a viral moment can be game-changing for putting their brand on the map, and for larger retailers, it can draw attention to a new product line to significantly boost sales.

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10 Mistakes to Avoid When Launching Your Dealership Experience Survey

SurveySensum

The objective of this survey is to assess various aspects of the customer’s interaction with the dealership sales process which will enable the dealership to offer the best after-sales service. Consider offering incentives to boost survey responses like discounts or loyalty points. billion users by 2028.

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CRM integration: A gateway to enhanced customer management

BirdEye

The chefs are your sales team, the servers are your customer service representatives, and the diners are your clients. This integration centralizes information, synchronizes data, and streamlines processes across various platforms, ensuring that every department works in unison, from sales to customer support.

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The Importance of Mobile Customer Experience in 2023

SurveySensum

That’s why this should come as no surprise that the quality of mobile customer experience you provide to your customers has a profound impact on satisfaction, loyalty, and overall business performance. billion by 2028. Customer Loyalty: Mobile CX directly influences how customers perceive a brand.

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15 E-Commerce Trends You Need to Watch Out For In 2022 to 2023

Magellan Solutions

Only established businesses are capable of making sales. Digital marketplaces and other e-commerce platforms link customers with other consumers who can list their own products and carry out their own sales. WORLDWIDE SALES. 2: CUSTOMER LOYALTY IS MAINTAINED BY SUBSCRIPTIONS. CONSUMER TO CONSUMER (C2C). CONVENIENCE.

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Beauty in Imperfection

C Space

In 2028, will brands seek new avenues for growth because their sponsored posts keep getting ignored, or because their TV adverts become cringe-worthy comedy relics like a laugh track? Getting into consumers’ mindset: five emotional cues that drive sales and loyalty. Surely this is where all of marketing is headed?

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