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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. How to Make Loyalty a New Business Line for your Brand? In the last couple of years, there has been a radical shift in this with brands foraying into loyalty with full force.

Article 79
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Moving Beyond Basic Functionality: Customers Now Prefer a Completely Digital Banking Experience

West Monroe

billion in 2021 to more than $330 billion in 2028—at a compound annual growth rate of nearly 20%. The rise of non-traditional players like fintechs continues to skyrocket, with the global fintech market projected to grow from $112.5 These digital-native organizations present real threats in an increasingly virtual banking landscape.

Banking 59
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Moving Beyond Basic Functionality: Customers Now Prefer a Completely Digital Banking Experience

West Monroe

billion in 2021 to more than $330 billion in 2028—at a compound annual growth rate of nearly 20%. The rise of non-traditional players like fintechs continues to skyrocket, with the global fintech market projected to grow from $112.5 These digital-native organizations present real threats in an increasingly virtual banking landscape.

Banking 52
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10 Mistakes to Avoid When Launching Your Dealership Experience Survey

SurveySensum

Consider offering incentives to boost survey responses like discounts or loyalty points. billion users by 2028. Closing the feedback loop not only leads to enhanced customer satisfaction but also strengthens employee engagement and customer loyalty. This will provide customers with options that suit their preferences.

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CRM integration: A gateway to enhanced customer management

BirdEye

With this, businesses can offer more personalized service, respond quickly to customer inquiries, and align their strategies across different departments, enhancing customer satisfaction and loyalty. The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028. during the forecast period.

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The Importance of Mobile Customer Experience in 2023

SurveySensum

That’s why this should come as no surprise that the quality of mobile customer experience you provide to your customers has a profound impact on satisfaction, loyalty, and overall business performance. billion by 2028. Customer Loyalty: Mobile CX directly influences how customers perceive a brand.

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A Positive Customer Experience by Tailoring Communications

CSM Magazine

By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Apifonica’s technology is easy, versatile and cost effective to deploy, so it enables a customer services department to go the extra mile to encourage brand loyalty and repeat business. About the Author.