Airline Customer Satisfaction Scores Fall In 2018
CSM Magazine
APRIL 26, 2018
After a year of customer service crises and rising ticket prices, customer satisfaction with airlines drops 2.7 percent year over year to a score of 73 on a scale of 0 to 100, according to the American Customer Satisfaction Index (ACSI®) 2018 Travel Report. percent to 78. percent to 78.
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