Airlines Customer Experience Customer Service Training Poor Customer Service 
ShepHyken
JANUARY 10, 2024
I’m always looking for good customer service stories that teach or remind us about creating an amazing customer experience. It would take two flights on two airlines to get to where I was going, so I expected two boarding passes. To summarize, laziness should never enter the customer experience.
ViiBE Blog
APRIL 7, 2021
What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. Why customer experience is important. John Boccuzzi Jr.
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ViiBE Blog
APRIL 7, 2021
What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. Why customer experience is important. John Boccuzzi Jr.
ShepHyken
NOVEMBER 5, 2018
Each week I read a number of customer service and customer experience articles from various resources. The Secret Sauce to Customer Experience is a Blend of Four Ingredients by Joseph Michelli. That is what will turn a good customer experience into a great customer experience.
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