Call Experts

JULY 28, 2022

Contact center support is a vital part of any business. A contact center can help save you time and money while delivering outstanding service to your customers. The right contact center will improve customer satisfaction , which leads to increased sales and profitability.

Contact Center 52

Contact Center Call Center Customer Satisfaction Exceptional Customer Service 52

Myra Golden

APRIL 11, 2023

A whopping one-third of contact centers have laid off employees in the last 12 months, reducing their headcount by about 33%. Despite fewer resources and fewer employees, contact centers are expected to achieve the same or better results. But how can they achieve this? Learn more about Balto AI’s solutions here.

Contact Center 52

Contact Center Average Handle Time Exceptional Customer Service Webinar 52

Call Experts

JULY 27, 2023

By leveraging the expertise of skilled customer service agents, businesses can elevate their customer service standards to new heights. When it comes to delivering exceptional customer service, businesses face numerous challenges. And high expectations from their customers.

Call Center 52

Call Center Customer Service E Commerce E-support 52

Talkdesk

SEPTEMBER 8, 2020

Open enrollment is typically among the busiest times of the year for healthcare plan providers as the volume of consumer calls to the contact center increases significantly. During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78

Healthcare 67

Healthcare Contact Center Customer Experience Call Center 67

Oracle

MAY 26, 2020

Here’s how Pella improved their strategy, technology, and metrics to deliver exceptional experiences. Is your contact center and field support organization delivering random, reliable, or excellent experiences? Now they’re resolving issues in the first call 75% of the time, which gave a 21% boost to their CES score.

Customer Service 69

Customer Service Effort Score B2C Average Handle Time 69

Playvox

MARCH 27, 2023

Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. Revolutionize Your Customer Support Center Productivity: 10 Proven Strategies 1.

Contact Center 84

Contact Center Customer Satisfaction Interaction Call Center 84

Oracle

NOVEMBER 23, 2020

Knowledge is the cornerstone of exceptional customer service, and it begins with getting knowledge to those who are servicing your customers. Content is now housed and maintained in a central knowledge repository, so employees can quickly and easily find the information they need to support customer inquiries.

Innovation 75

Innovation Customer Service Banking Contact Center 75