Magellan Solutions

JULY 20, 2021

By ensuring that its call center agents receive extensive training in areas such as advanced data analytics, software technology, and machine learning; call centre services Philippines promises a threefold return when you choose to partner with them. Can contact center services Philippines triple your business value? E-commerce.

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Magellan Solutions

JULY 2, 2021

Variables such as talent, cost, infrastructure, and innovation greatly help the country stand-out. Average Handle Time (/minutes). Telecommunication. In a call center setup, it is important to make each dollar count. To measure that, compare each company’s price to its average handling time.

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Magellan Solutions

APRIL 21, 2021

If your call center average handling time is higher than your KPI then there’s something wrong with the operations. . Average call duration in telecommunication business is 8 minutes and 30 seconds. These innovations will greatly impact your customers’ impression towards your company.

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